Privacy & Data
At 1bat, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, who we share it with and what rights you have over your own information. If you have questions, our support team is available around the clock.
Privacy at a Glance
We have built privacy protections into every part of the 1bat platform — from the moment you register to every PKR transaction you make.
We only collect the personal information that is genuinely needed to create and manage your account, process your PKR deposits and withdrawals, and keep the platform secure. We do not ask for information we do not need and we do not hold on to data longer than necessary.
All personal data held by 1bat is stored on secure servers with appropriate access controls. We use encryption for sensitive data including payment details. Access to personal data within our organisation is restricted to staff who genuinely need it to do their job — not shared openly across teams.
When you deposit via JazzCash, Easypaisa, Raast or bank transfer, your payment credentials are processed directly by the respective payment provider. 1bat does not store full card numbers or mobile wallet PINs on our own systems. Transaction records we hold are limited to amounts, dates and status — the minimum needed to manage your account balance.
You have the right to request a copy of the personal data 1bat holds about you, ask us to correct inaccurate information, and in certain circumstances request that we delete your data or restrict how we use it. These requests can be submitted via the support team and we will respond within a reasonable timeframe.
1bat uses cookies and similar technologies to keep you logged in, remember your preferences and help us understand how the platform is used so we can improve it. We use strictly necessary cookies for security and session management, and performance cookies to see which pages are most useful. We do not use cookies to track you across unrelated third-party websites.
We do not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. When we share data with third parties — for example, our payment processing partners — it is strictly for the purpose of delivering services to you, and those partners are contractually bound to handle your data responsibly.
This Privacy Policy applies to 1bat, which operates the online gaming and sports betting platform at 1bat.wine and its associated mobile application available via the Download page. When we refer to "1bat", "we", "us" or "our" in this document, we mean the operator of this platform.
By registering an account, making a deposit or simply browsing 1bat, you agree to the collection and use of your information as described in this Privacy Policy. This policy should be read alongside our Terms and Conditions.
Pakistan Players: This Privacy Policy has been written with our Pakistan user base in mind. All account data, transaction records and communications are handled with the same care regardless of whether you use JazzCash, Easypaisa, Raast, bank transfer or any other supported payment method.
We collect personal data in two main ways — information you provide to us directly, and information collected automatically when you use the platform.
Information you provide directly:
Information collected automatically:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, CNIC copy | Account verification, fraud prevention |
| Contact | Email, mobile number | Account communication, support |
| Financial | Payment method, transaction history in PKR | Processing deposits & withdrawals |
| Technical | IP address, device type, browser | Security, fraud detection |
| Usage | Bet history, games played, session data | Platform improvement, responsible gaming |
| Communications | Support chat logs, emails | Customer service, dispute resolution |
We use the personal data we collect for the following purposes:
Marketing: We will only send you promotional communications if you have opted in during registration or via your account settings. You can opt out at any time by updating your communication preferences in your account dashboard or by contacting support.
We process your personal data on the following legal grounds:
When you make a deposit or request a withdrawal on 1bat, your payment is processed through the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or your card issuer. These providers handle your payment credentials directly; 1bat does not store your full mobile wallet PIN, card number or bank login credentials on our own servers.
The transaction data 1bat retains is limited to:
This information is held securely and used only for the purposes of managing your account balance, processing withdrawals and investigating any payment disputes you raise with us.
Chargeback and Fraud Checks: We share the minimum necessary transaction data with our payment processors for the purposes of fraud screening and chargeback management. This is a standard and necessary part of operating a secure payment environment.
We do not sell, rent or trade your personal data. We may share your data with the following categories of third parties, strictly for the purposes of operating the 1bat platform:
All third parties who process data on our behalf are subject to contractual obligations to handle your data securely and only for the specific purposes we authorise.
1bat uses cookies and similar technologies on the website and in the app. A cookie is a small file stored on your device that helps us recognise you on subsequent visits and deliver a better experience.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. We do not use cookies to serve targeted advertising on third-party websites.
We retain your personal data for as long as your account is active and for a reasonable period after it is closed, in order to:
Once the applicable retention period has passed and there is no outstanding reason to hold your data, we will securely delete or anonymise it. If you request account closure, any data we are not legally required to retain will be deleted or anonymised within a reasonable timeframe following the completion of your request.
Self-Exclusion Records: If you activate a self-exclusion on your account, we retain a record of that exclusion even after the exclusion period ends — to prevent you from being inadvertently re-admitted to the platform during the exclusion window. This record is kept securely and used only for this purpose.
Protecting your personal data is a priority for us. 1bat implements a range of technical and organisational security measures, including:
Despite these measures, no system connected to the internet can be guaranteed 100% secure. You also have a responsibility to keep your login credentials safe. If you suspect that your account has been accessed without your permission, contact our support team immediately.
As a 1bat player, you have the following rights regarding the personal data we hold about you:
To exercise any of these rights, contact our support team through the in-app chat or via the contact details in the Contact Us section below. We will acknowledge your request promptly and respond fully within a reasonable timeframe.
1bat is an adult platform intended strictly for users aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to us, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the relevant personal data promptly.
We take our responsibility around underage access seriously and maintain age verification procedures as part of our responsible gaming commitments. For more information, visit the Responsible Gaming page.
We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make significant changes, we will notify registered players by email or via an in-app notification, and the updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically. Your continued use of 1bat after the publication of an updated Privacy Policy constitutes acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 1bat handles your personal information, please get in touch:
When contacting us about a privacy matter, please include your registered email address and a brief description of your request so we can locate your account and assist you efficiently.
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